Shipping

 

Tenniszon commits itself to deliver all ordered items in a single shipment (except for products delivered directly from the supplier). In the event that a product ordered is no longer available due to an inventory error or a lack of inventory at the supplier's, Tenniszon will promptly communicate with the client in order to adjust the order, either by replacing the product by another or by cancelling the article, which will be reimbursed. In the case where an article is on backorder, the client will be offered the option to wait for the product or not. In this situation, the customer will receive two separate shipments.

Shipping fees and returns
Tenniszon is committed to offering free standard shipping in Canada on all orders over $89 before taxes.
Note: Some restrictions apply for free shipping due to the volume and weight of certain items. These items include: Ball machines, tennis ball cases, court equipment (ball baskets, brooms, nets, posts etc.), Trolley bags.

* Exceptions may apply for shipping to Newfoundland/Labrador, Yukon, Northwest Territories and Nunavut. Please check the shipping charges on the final invoice before finalizing your order to confirm your purchase.

US Shipping

Shipping to the United States

• All orders shipped from Canada to the United States will be subject to U.S. Customs duties, taxes, and import fees upon delivery. These charges are not included in the product price or shipping cost displayed at checkout and are the responsibility of the customer.
  Please note that U.S. Customs fees have recently been higher than usual and may vary depending on the total value, origin, and type of goods. Unfortunately, Tenniszon has no control over these charges, as they are determined by U.S. Customs authorities.
  If you have any questions about potential import fees or would like guidance before placing your order, please feel free to contact us at web@tenniszon.com. Our team will be happy to assist you and provide additional information before you complete your purchase.
• Tenniszon is committed to offering free shipping in the United States for all orders over $200 USD before taxes.
• Note: Some restrictions apply for free shipping due to the volume and weight of certain items. These items include: Ball machines, tennis ball cases, court equipment (ball baskets, brooms, nets, posts etc.), Trolley bags. Some items are not available to ship in the US due to manufacturer restrictions.

International Shipping

While we are a Canada-based company, Tenniszon offers the possibility of shipping packages internationally. To see international shipping rates and estimated delivery times for your items, add them to your shopping cart. In the "Delivery" section of the checkout, enter your address to view the available rates. Please note that this estimate does not cover duties and import taxes from your country. Delivery times are estimates and do not account for possible customs delays. Shipping fees will be based on the the size and weight of the items purchased as well as the destination. Please note that custom fees may be required to be paid, of which Tenniszon cannot be responsible for. Please review with your local authority before purchasing. We do not refund custom fees. Note that international orders may be subject to restrictions that are not applied to Canadian customers.

Tenniszon offers the option of picking up orders in store, at its boutique located at 200 Crémazie West, H2P 1C6, QC, Canada exclusively.